Terms of Service

Last updated: 2 August 2026
These Terms of Service (“Terms”) govern your use of the Ballet Skirts By Lucinda website and your purchase of products from us. By accessing or using our website, you agree to these Terms.
If you do not agree to these Terms, please do not use our website.

1. Who We Are
Ballet Skirts By Lucinda 38 West Park Road, London, Surrey TW9 4DA United Kingdom Email: balletskirtsbylucinda@gmail.com 

Instagram: @balletskirts_by_lucinda
We create and sell handmade ballet skirts and accessories.

2. Use of Our Website
You agree to use our website only for lawful purposes. You must not:

• Interfere with the website’s security or functionality

• Attempt to access restricted areas

• Use the website to engage in fraudulent or harmful activity

• Copy, reproduce, or distribute website content without permission

We may suspend or restrict access if we believe your use breaches these Terms.

3. Products and Descriptions
We take care to ensure product descriptions, images, and pricing are accurate. However:

• Colours may vary slightly due to screen settings

• Handmade items may have small variations

• We may update product details at any time

If an error occurs, we will contact you before fulfilling your order.

4. Ordering and Payment
When you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance. Your order is accepted once payment is processed and we begin preparing your item.
Payment Methods
We accept payments through:

• PayPal

• Stripe

• Wix Payments (if enabled)

These are third‑party payment processors. Your use of them is subject to their own terms and privacy policies.
We reserve the right to refuse or cancel orders where:

• Payment cannot be verified

• Fraud is suspected

• The product is unavailable

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5. Custom Orders
Custom skirts are made to your measurements and preferences.
By placing a custom order, you agree that:

• Production begins only after payment

• Custom items cannot be returned unless faulty

• Minor variations are normal due to handmade production

We will contact you if any clarification is needed before making your item.

6. Pricing and VAT
All prices are listed in GBP (£). As a small UK business, VAT may not be charged depending on our registration status. If VAT becomes applicable, prices will be updated accordingly.
Shipping costs are displayed at checkout.

7. Shipping and Delivery
We ship within the UK and internationally where available.
Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to:

• Postal service issues

• Customs processing

• Weather or external factors

You are responsible for providing accurate delivery information.

8. Returns, Refunds, and Exchanges
Standard Items
You have a 14‑day right to cancel under UK consumer law for non‑custom items.
To return an item:

• Contact us within 14 days of receiving it

• Return the item unused and in original condition

• You are responsible for return postage unless the item is faulty

Refunds are issued within 14 days of receiving the returned item.
Custom Items
Custom‑made items cannot be returned or refunded unless:

• The item is faulty

• It does not match the agreed specification

If a fault is confirmed, we will repair, replace, or refund the item.

9. Faulty or Damaged Items
If your item arrives damaged or faulty:

• Contact us within 30 days

• Provide photos of the issue

• We will repair, replace, or refund according to the Consumer Rights Act 2015

10. Intellectual Property
All content on this website—including images, text, branding, and product designs—is owned by Ballet Skirts By Lucinda.
You may not:

• Copy or reproduce content

• Use our designs commercially

• Claim ownership of our products or images

Permission may be granted for limited use upon request.

11. Third‑Party Services
Our website uses third‑party services including:

• Google Tag

• Facebook Pixel

• PayPal

• Stripe

• Google Analytics

These services may collect data or set cookies. Their use is governed by their own terms and privacy policies. Details are provided in our Privacy Policy and Cookie Policy.

12. Privacy and Data Protection
We process personal data in accordance with:

• UK GDPR (2026)

• Data Use and Access Act 2025 (DUAA)

• E‑commerce Regulations 2002

For full details, please see our Privacy Policy and Cookie Policy.

13. Limitation of Liability
To the fullest extent permitted by UK law, we are not liable for:

• Losses caused by incorrect measurements provided by you

• Delays caused by postal services or customs

• Loss of data, profit, or business resulting from website use

• Third‑party service failures (e.g., payment processors)

This does not limit liability for:

• Fraud

• Misrepresentation

• Death or personal injury caused by negligence

• Your statutory consumer rights

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14. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date will reflect the most recent version.
Continued use of the website indicates acceptance of any changes.

15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

16. Contact Us
For questions about these Terms, please contact:
balletskirtsbylucinda@gmail.com